Manager Customer Service | Graybar Canada

Graybar Canada
Charlottetown, Prince Edward Island

Employment Type: Management

Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.

Graybar Canada – a division of Graybar Electric US – is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through related supply chain management and logistics services. We are also a Fortune 500 company.

Graybar operates more than 250 distribution facilities throughout North America, with over 30 branches across Canada alone. As one of the world’s largest employee-owned companies, Graybar Canada has the power and stability of a big corporation and the integrity and drive of a neighborhood business.

Graybar Canada has an exciting career opportunity available.  We are currently seeking a Manager, Customer Service to join our Charlottetown, PE branch.

Graybar Canada offers a competitive compensation and benefits package including:

  • No Evening or Weekend Shifts
  • TELUS Health Virtual Care
  • Cost shared Health and Dental Benefits                
  • Life & AD&D Insurance                     
  • Employee Profit Sharing Program
  • Long Term Disability Benefits
  • Group RRSP Matching
  • Corporate Fitness Membership Program
  • Employee Share Purchase Program
  • Computer Purchase Plan
  • Tuition Reimbursement Program
  • Service Awards Program

Position Summary:

To coordinate and supervise all customer service activities to achieve total customer satisfaction consistent with good business practices.  Oversee administrative and clerical activities and assist with the resolution of branch-related service issues.

Major Responsibilities:

  • Supervise all front-line customer service functions including counter sales representatives, warehouse support persons and administrative support staff to maintain established service standards.  Perform on-going department inspections to verify timeliness and accuracy of service.
  • Set branch schedules and procedures to meet local service requirements.
  • Coordinate with counter sales reps to address and resolve customer service concerns and claims.
  • Staff all branch customer service positions.  Conduct performance appraisals for these positions and prepare candidates for promotion.
  • Direct procedural, product and application training for branch service personnel and develop individualized training plans for all service personnel.
  • Responsible for prompt shipment of customer orders, efficient warehouse operations and good housekeeping.

Preferred Skills & Experience:

  • College diploma or equivalent work experience.
  • Broad knowledge of Company’s products, services and operations.
  • Understanding and commitment to Company quality goals and standards.
  • Excellent communication skills and leadership skills required.
  • Ability to prioritize work and be flexible.
  • Consistently able to meet deadlines.
  • Ability to handle customer complaints and mediate customer disputes.
  • Working knowledge of PC’s including Microsoft Word and Excel.

 We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.

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