Technical Product Specialist | Techspan Industries Inc.

Technical Product Specialist - Electrical Division

Job Overview: 

We are seeking a dynamic and experienced Technical Product Specialist to join our team. The ideal candidate will have a strong background in electrical products and systems, coupled with exceptional technical and customer service skills. They will gain product knowledge and a deep understanding of customer applications to identify and fill product gaps to generate new ideas that grow market share. They will manage the product portfolio to support new product development. They will collaborate with cross-functional teams, including Sales, Marketing, Customer Service, Purchasing, Pricing and the Executive teams to ensure a seamless and positive customer experience.

Key Responsibilities – Technical:

• Technical Expertise
  • Develop and maintain in-depth knowledge of the company's products, including technical specifications, features, and functionalities.
  • Assess market competition by comparing the company's product to competitors' products – features – benefits – dimensions.
  • Ensure product specifications are correct in the catalogues, website, and kept updated with current technical documentation, to comply with all Canadian regulatory and approval requirements.
  • Support the timely completion of large cross reference requests for key RFQs.
  • Address any quality issues with products as they arise and deploy a corrective action plan as per an established QC process.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Customer Support
  • Collaborate with the sales, customer service and pricing teams to resolve complex technical problems to ensure customer satisfaction.
  • Act as a technical point of contact for customers, addressing inquiries, troubleshooting technical issues, and providing solutions.
  • Attend on-site customer meetings and training sessions with the sales team as required.
  • Develop a deep understanding of customer technical needs, pain points, and preferences.
• Training
  • Conduct ongoing internal training sessions for the sales, marketing, customer service and pricing teams to ensure a consistent understanding of product features and capabilities.
  • Develop online product training modules for the foundation of a Techspan training curriculum supported by the BlueVolt platform for our external customers and internal teams.

Key Responsibilities – Product(s) Management:

• New Product Launches
  • Drive new product launches via collaborating with the Marketing, Sales, Customer Service, Purchasing teams.
  • Develop and execute against a pre-launch plan checklist to include competitive landscape, market pricing Intel, cross-reference and spec sheets, part number set-up, initial stock order, lead times, marketing collateral, and sales initiatives.
  • Coordinate product release dates and the inventory required at time of launch and monitor replenishment to ensure on-time delivery to support sales and marketing initiatives success.
  • Monitor product performance and track key performance indicators (KPIs), feedback from the sales team and customers, and make any adjustments necessary to improve product adoption and growth.
  • Communicate any product changes and updates to all internal teams.
• Product Development
  • Recommend the nature and scope of present and future product lines by reviewing product specifications and requirements, appraising new product ideas and/or product or packaging changes.
  • Collaborate with the sales team to visit customers and assist in promoting the products, and to solicit feedback on company services, suggested product improvements and/or extensions based on customer experiences and needs.
  • Work with the Purchasing team to maximize inventory turns and product availability by reviewing and adjusting inventory levels and A,B,C,D class to support optimal service levels.
  • Manage the product life cycle from introduction to obsolete, as required.
  • Bring new products to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with suppliers.
  • Contribute to a team effort by accomplishing related tasks and results as needed.
• Product Strategy
  • Define and communicate the product vision, strategy, and goals.
  • Conduct market research to identify current market share, total potential, competitive landscape, threats and strategic fit to support other complimentary products and bundled solutions.
  • Provide information for management by preparing short-term and long-term product sales forecasts and analyses.
  • Collaborate with the sales and marketing team to develop go-to-market product pricing and positioning strategies.

Qualifications:

• CET or equivalent technical experience
• Some factory automation or panel builder experience would be a large advantage.
• Experience in the electrical manufacturing or distribution business would be beneficial.
• Can-do attitude
• Team oriented.