Bosch Rexroth is one of the world’s leading providers of drive and control technologies. Regardless of the motion task that customers face anywhere in the world, they will always find a Bosch Rexroth team with the local experience and the appropriate know-how from more than 30 industries and all drive and control technologies. Our associates take on their customers’ challenges with passion and persistence until the right solution is found. This is what makes Bosch Rexroth a strong, reliable partner for Mobile Applications, Machinery Applications and Engineering and Factory Automation. As the Drive & Control Company, we develop, produce, and distribute our components and system solutions in over 80 countries. You’ll find our drive and control technology in a wide variety of applications: From excavators and tractors to CNC woodworking and metal-cutting machines. You’ll find us in automotive factories, packaging systems for the food industry, medical devices and laboratories.
Requirements
- Maintain designated key customer accounts & manage all of their related requirements
- Customer conflict resolution: pricing, quality, quantity, etc
- Offer exceptional customer service with professional, prompt, timely responses and actions (to both internal and external customers)
- Build and maintain a rapport with our customers and enhance our business relationships
- Effectively maintain and help grow existing customer accounts
- Handle daily outside calls from potential or existing customers, and aid them with their requests (i.e. initialization and internal set-up)
- Aid in customer on-time-delivery by effectively managing any related backlogs sales orders
- Provide all aspects of quoting (research, issue, maintain, follow-up, critique)
- Support any of our Branch locations across Canada as assigned
Qualifications
- Minimum 2 years experience in customer service, inside sales, or sales environment
- College Diploma or Bachelor’s Degree preferred or related experience
- Experience with technical knowledge of electric drives & controls, linear and assembly and / or Hydraulic products preferred
- Strong customer service orientation with a proven ability understand and satisfy customer needs
- Computer literacy with Windows Applications and the ability to multi-task, prioritize, and manage time effectively
- SAP knowledge/experience an asset
- Outstanding people and interpersonal skills
- Excellent verbal/written communication skills, and a strong effective listener
- Self-motivated individual who enjoys working in a fast paced environment
- Bilingual (French & English)
- Location: Longueuil Office, Quebec
We offer competitive pay, benefits, pension plan, professional development and an environment that actively encouraged career advancement.