Sales Support Specialist

Liteline Corporation
Richmond Hill, Ontario

Sales Support Specialist

Are you looking to grow your career with a dynamic sales team? Do you have a passion for problem solving and creative thinking?  Liteline needs someone like you!

A little bit about us…

Founded in 1979, Liteline Corporation is Canada’s leading and largest privately held lighting manufacturer. We specializes in LED lighting for North American residential and commercial markets. With over 130 employees, Liteline is poised for strategic growth for years to come!

With 40 years of dedicated Customer Service behind us we are expanding our Customer Service Team and are looking for enthusiastic, thoughtful, problem solvers to propel us into the future. If you enjoy a fast paced, never a dull moment kind of environment then this role might be for you!

A little bit about you…

Our ideal candidate is someone who believes that quality of service is everything. We are proud to provide the best possible customer experience at every point of contact. As a member of our customer service team, you will share our passion to help our customers develop their business! To succeed in this role, you should be an excellent communicator who is able to gain the trust of our customers and help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Reporting directly to the Customer Service Manager and supported by a dedicated team of customer care professionals, the Sales Support Specialist, will be responsible for:

  • Identifying customer needs and recommending the best lighting solutions for their design
  • Providing prompt, accurate and courteous responses to customers by phone, email, or chat
  • Processing all incoming orders according to product availability/lead times and delivery schedules.
  • Performing order entry and reverse entry processes
  • Providing customers with product availability, pricing information, shipping, and other customer queries
  • Responding to customer inquiries; escalating to appropriate internal stakeholder(s) as required
  • Researching delivery and/or invoicing discrepancies as well as quality concerns; working with the customer on a resolution
  • Collaborating with our Sales, Warehouse and Production teams to meet project deliverables
  • Following up with customers to ensure their needs have been met and are satisfied at the end of the transaction


  • 3+ years of customer service-related experience
  • Post-secondary education is preferred.
  • Strong skills in Office Suite (Word, Excel) and prior exposure to inventory management systems.
  • Demonstrated ability to multi-task using good judgement to exceed customer expectations.
  • Capacity to stay calm under pressure to achieve optimal results.
  • Shows resilience in a fast paced ever changing environment.
  • Excellent communication and problem-solving skills demonstrated through a variety of mediums. including, in-person, over the phone, e-mail, and on-line chats.
  • Willing to ask questions to find the answers you need.
  • Passionate learner and interested in learning more about lighting technology and applications.
  • Strong relational and influential skills.
  • Strong problem identification and resolution skill.
  • Positive team attitude and ability to prioritize your work.
  • Strong work ethic and positive team attitude.

Why work with us:

  • Competitive pay commensurate with qualifications and experience
  • In-house training and all the support you need to succeed.
  • An opportunity to be part of an innovative, growing organization that supports learning and development.
  • Complete benefits plan after three months of service, including:  Comprehensive insurance (medical, dental and life)
  • Partial company match on employee contributions towards company group RRSP.

How to apply: 

Interested candidates may submit their resume to

We thank all candidates for applying, however only candidates selected for further consideration will be contacted.

We are an equal opportunity employer that values the unique skills and experiences of each of our candidates; recognizing that each prospective team member of Liteline may help turn our efforts into building a diverse and inclusive place to work, a reality.

We are committed to accommodating people with disabilities as part of our hiring process. Should you require accommodation(s) to participate at any point in the recruitment and selection process please contact our Human Resources department referencing the position title in the subject line and a member of our Human Resources team will be in touch with you as soon as possible.

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