Customer Care Representative | Mersen Canada Toronto Inc.


Mersen Canada Toronto Inc.
Mississauga, Ontario


Employment Type: Sales

Customer Care Representative

Mersen is a global expert in electrical specialties and advanced materials for high-tech industries.  With more than 50 industrial sites and 16 R&D centers in 35 countries around the world, Mersen develops custom built solutions and delivers key products to its clients in order to meet the new technological challenges shaping tomorrow’s world.  For over 130 years, Mersen has focused tirelessly on innovation to accompany its clients and meet their needs. Be it in wind power, solar power, electronics, electric vehicles, aeronautics, space or countless or other sectors, wherever technology is progressing, you will always find a bit of Mersen.

Responsibilities

Responsible for processing all incoming requests received by either phone or email from Customers and Reps.

  • Respond to customer service requests such as delivery information, stock checks, additions, cancellations, expediting, order status, Return Material Authorizations and Credits
  • Investigate discrepancies resulting from shipping or pricing errors
  • Assemble information and prepare reports as required by Customer Service Manager
  • Liase with other departments within the company
  • Order/Data entry when required
  • Prioritize customer demands constantly
  • Filing of order and packing slips in appropriate electronic files
  • Work with Customer Care Team to ensure that customers are answered in a timely fashion

Required Skills

  • Minimum 2 years’ relevant work experience is required
  • Basic fuse/electrical knowledge is an asset
  • Proficient in Outlook, Teams, Excel and Word
  • Experience on an ERP system an asset
  • Good data entry skills
  • Excellent communication skills, both verbal and written
  • Ability to act independently and with minimal supervision
  • Team Player
  • Excellent organizational skills and ability to multitask

Benefits

  • Bonus Program
  • Medical, Dental, and Vision coverage available
  • Employee and Family Assistance Program (EFAP)
  • Retirement Benefit Plan
  • Hybrid/Telework 

Why Join US?

At Mersen, we are proud to be drivers of progress and to contribute to tomorrow’s world.

  • Shared values and ethics
  • Collaborate with a diverse team that embraces challenges and bring great ideas to life
  • Learn and grow with us through our Learning and Development training programs
  • We champion diversity, diversity drives our identity

Skip to the main content