Sales Representative | ECS Electrical Cable Supply Ltd - Halifax, Nova Scotia

The Opportunity:  Sales Representative

ECS Electrical Cable Supply Ltd. (ECS), established in 1984, is the largest independently owned distributor of electrical wire and cable products and solutions in Canada. ECS is proud to serve the Canadian Market through its coast-to-coast locations and Global Markets through its Hub in the Dubai Free Zone. You can learn more about us here:  http://www.ecswire.com/en-us/About.

ECS is a proud Platinum Member of Canada's Best Managed Companies and is ISO 9001:2015.

Job Responsibilities

Sales Support:

• Respond to customer inquiries, resolve issues, and provide necessary assistance.
• Assist with the preparation of quotes, processing of purchase orders, management of transfers, and follow-up activities.
• Support the sales team in the absence of staff members, ensuring seamless operations.
• Manage e-commerce and cash sales transactions.
• Source non-stock materials using the Supplier Reference Guide available on the intranet.
• Build and maintain positive relationships with customers, fostering strong interactions.
• Provide support with cycle counts and participate in warehouse activities as required.
• Report to the Branch Manager regarding lost sales due to stock shortages, customer changes affecting min/max levels, and large orders that reduce inventory below minimum levels.

Administrative Duties:

• Organize and sort paperwork to maintain a tidy and efficient work environment.
• Prepare documents and materials necessary for sales activities.
• Handle various administrative tasks related to office operations, ensuring smooth workflow.
• Manage incoming calls, directing them to the appropriate personnel, and respond to customer inquiries promptly.
• Monitor and control backorders, enter Stock Transfer Requests, and conduct daily reviews of sales orders.
• Coordinate and execute sales and branch mailings.
• Prepare and submit invoice reports for corporate review.
• Review and address inventory discrepancies within established approval limits.
• Assist with receiving vendor products, ensuring accuracy and efficiency.
• Add freight charges to sales orders as required.
• Perform other tasks as assigned by the Branch Manager.

Required Qualifications and Experience:

• Proven experience in a sales support or customer service role, with a strong understanding of sales processes and procedures.
• Exceptional interpersonal skills, with a demonstrated ability to build and maintain strong customer relationships.
• Strong problem-solving skills, particularly in a sales context, with the ability to address and resolve customer issues effectively.
• Proficiency in Microsoft Excel and MS Office Suite, with a solid ability to manage data and documentation accurately.
• Keen attention to detail, ensuring precision in processing orders and managing inventory.
• Excellent organizational skills, with the ability to prioritize tasks, manage time efficiently, and meet critical deadlines.
• Strong verbal and written communication skills, capable of conveying information clearly and professionally.
• A proactive and adaptable mindset, with a strong willingness to learn, grow, and contribute to the success of the team.

What ECS Offers:

• Competitive pay structure with the added benefit of a rewarding commission plan
• Comprehensive Dental Care
• Extended Health Care
• Vision Care
• RRSP with employer match after one year
• On-site parking
• Employee Assistance Program
• And many more benefits!

Job Type

• This job is Full-Time, Permanent

Salary Range: $48k - $50k