Manager Customer Service | Graybar Canada
Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.
Graybar Canada – a division of Graybar Electric US – is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through related supply chain management and logistics services. We are also a Fortune 500 company.
Graybar operates more than 250 distribution facilities throughout North America, with over 30 branches across Canada alone. As one of the world’s largest employee-owned companies, Graybar Canada has the power and stability of a big corporation and the integrity and drive of a neighborhood business.
Graybar Canada has an exciting career opportunity available. We are currently seeking a Manager, Customer Service to join our Charlottetown, PE branch.
Graybar Canada offers a competitive compensation and benefits package including:
- No Evening or Weekend Shifts
- TELUS Health Virtual Care
- Cost shared Health and Dental Benefits
- Life & AD&D Insurance
- Employee Profit Sharing Program
- Long Term Disability Benefits
- Group RRSP Matching
- Corporate Fitness Membership Program
- Employee Share Purchase Program
- Computer Purchase Plan
- Tuition Reimbursement Program
- Service Awards Program
Position Summary:
To coordinate and supervise all customer service activities to achieve total customer satisfaction consistent with good business practices. Oversee administrative and clerical activities and assist with the resolution of branch-related service issues.
Major Responsibilities:
- Supervise all front-line customer service functions including counter sales representatives, warehouse support persons and administrative support staff to maintain established service standards. Perform on-going department inspections to verify timeliness and accuracy of service.
- Set branch schedules and procedures to meet local service requirements.
- Coordinate with counter sales reps to address and resolve customer service concerns and claims.
- Staff all branch customer service positions. Conduct performance appraisals for these positions and prepare candidates for promotion.
- Direct procedural, product and application training for branch service personnel and develop individualized training plans for all service personnel.
- Responsible for prompt shipment of customer orders, efficient warehouse operations and good housekeeping.
Preferred Skills & Experience:
- College diploma or equivalent work experience.
- Broad knowledge of Company’s products, services and operations.
- Understanding and commitment to Company quality goals and standards.
- Excellent communication skills and leadership skills required.
- Ability to prioritize work and be flexible.
- Consistently able to meet deadlines.
- Ability to handle customer complaints and mediate customer disputes.
- Working knowledge of PC’s including Microsoft Word and Excel.
We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.