IT support technician | Innovair Solutions

Do you like to analyze, diagnose and help your colleagues?
Are you passionate about teamwork, projects and solving IT problems?
Do you have good judgment, good communication skills and are organized?
Would you like to put your expertise to good use in a constantly evolving company?
Join us!

Being an IT Support Technician at Innovair Solutions means offering level 1 and 2 IT support and taking part in various IT projects in the group's various entities.

Your responsibilities :

• Follow up tickets with internal customers
• Analyze, diagnose and resolve complex service tickets according to deadlines and priorities;
• Participate in various IT projects;
• Work in TeamViewer, VMWare, Office365, Active Directory environments;
• Standardize/document IT assets;
• Configure and diagnose printer problems;
• Work closely with parent company IT team;
• Any other tasks required by his/her superior.

Your profile :

• DEC in computer science;
• Intermediate to advanced level of written and spoken English
• Strong skills with Office365 suite, Windows and work tools;
• Networking skills (an asset)
• Knowledge of ERP Dynamics AX12 and/or D365 (an asset)
• Previous call center and/or user support experience;
• Technical understanding of computer/laptop components (hardware, software and drivers);
• Demonstrate autonomy, diplomacy and interpersonal skills;
• Demonstrate a good problem-solving approach, good organizational skills and ability to manage priorities;
• Good communication and interpersonal skills.

We offer :

• Rewarding challenges to help develop a local company;
• Flexible schedules and work locations (L'Islet, Montmagny, Lévis or telecommuting);
• A friendly, stimulating atmosphere;
• A respectful and rewarding work environment;
• Distinctive working conditions and opportunities for advancement.

Innovair Solutions is :

• Manufacturer who designs, manufactures and distributes heating, air conditioning and ventilation equipment;
• A family business for over 50 years;
• Québec flagship located in Chaudière-Appalaches (Lévis, Montmagny, L'Islet)
• Committed team of 500 employees at 9 sites in 3 countries;
• Products and services recognized by customers;
• Winner of Canada's Best Managed Companies award in 2023;
• Group includes companies in Chaudière-Appalaches, Sherbrooke, St-Hubert, Calgary, Toronto, Chicago, Miami and China.