Job Description

Reporting To:

Ontario Business Manager (OBM)

Key Accountabilities

• Consistently works with the National Cable Specialists team to ensure sales and margin targets are met

• Establish and implement strategic initiatives (Market, Product, Customer to further profitable growth of Division)

• Work cooperatively with teammates in the administration of sales transactions

Duties

• Ensure all job functions are performed in accordance to the NCS Intl Standard Practice Instruction (SPI) Manual;
• Provide outside sales support to drive new business opportunities with new and existing customers;
• Provide leadership for Account Manager (AM) team to ensure sales and margin targets are met;
• Work closely with AM team to develop meaningful strategies for key customers. Approach all queries as an opportunity to train leading to better future business decisions;
• Assist AM team with customer opportunities and/or concerns as required;
• Deal with every escalated customer complaint in an expedient manner and ensure they are satisfied with our resolve;
• Identify and help develop internal/external opportunities to further enable profitable sales growth of the department. Opportunities include but are not limited to product, customer, processes, resources, etc;
• Build strong customer relationships with senior management at key customer accounts;
• Build strong vendor relationships;
• Implement all vendor initiatives with sales team; 
• Ensure employees have the tools and support necessary to do their job functions effectively;
• Coordinate and assist, when necessary, the various functions in office sales and administration, including:
• Providing pricing quotations to customers and following-up;
• Entering customer orders;
• Create, Implement, track and communicate KPIs employees;
• Provide market intel support to purchasing team;
• Stay informed of sales objectives, targeted product lines, required market-intel, vendor objectives, and competitor activities and actively promote new knowledge to immediate director reports and manager teammates as deemed necessary;
• Maintain a system of effective communication between Mississauga Operations, Purchasing and Administration so that all parties are regularly updated with capacity challenges and service issues;
• Continuously develop knowledge of product to remain up-to-date with various product lines (including vendor training) and industry changes;
• Complete documentation and participate in NCS annual forecast meetings;
• Keep open line of communication with OBM on all significant successes and challenges;
• Collaborates with OBM on all significant changes that are required;
• Works closely with OBM when support is required;
• Participate in a weekly Ontario sales, administration and operations conference call;
• Performs any other duties as required by OBM.