Account Manager | Omnify

Organizational Description

Omnify is a subsidiary of Lumify Inc., an industry leader in the high-end LED industry. Lumify is a dynamic and entrepreneurial company looking to expand and continue to lead in multiple markets of the LED backlighting industry. Today Omnify is building upon its core business and expanding into new market segments, manufacturing custom LED backlighting products for various top brands, such as Estee Lauder, LVH, Sephora, Ulta Beauty, Guess, Chanel, Michael Kors, to name a few. We also support leading architectural firms and our integrated strategic partners across North America.

Together we illuminate creativity, with a customer centric approach. Our Head Office is in Markham, Ontario, with additional manufacturing facilities in Los Angeles, South Korea and China.

This North American opportunity, based in Markham ON, Canada, is truly unique and one that can take your career to the next level.

Position Summary:

As an Account Manager at Omnify, you will play a crucial role in managing relationships with our key clients. Your primary responsibility will be to provide outstanding customer service and ensure client satisfaction through your product knowledge and attention to detail. You will serve as the main point of contact for our clients, understanding their unique requirements, and offering customized LED lighting solutions.

Duties & Responsibilities

• Develop and maintain strong relationships with new and existing clients, acting as their trusted advisor and primary point of contact.
• Serve as the primary point of contact for internal and external stakeholders, acting as a reliable support system for the sales team. Accountable for supporting sales team in attainment of sales targets to plan.
• Ensure accurate and timely quote and order processing, tracking, and delivery to meet client expectations.
• Collaborate with internal teams, including sales, marketing, and technical support, to ensure all project/order needs are being considered and reviewed, delivering exceptional customer service, and resolving any client issues.
• Coordinate receipt of all required documentation such as engineering specifications, electrical requirements and required drawings to ensure a complete understanding of the customer’s needs.
• Identify new business opportunities with new and existing accounts and proactively promote our products and solutions.
• Accountable for achieving pre-defined quality metrics in customer service.
• Work within pre-defined systems and processes using tools provided.
• Additional reasonable tasks and responsibilities that will be assigned by your direct leader.

Qualifications & Skills

• Customer Service, Business Administration and or Engineering background.
• Effective, positive, and timely communication. Has the ability to communicate in person, phone, and email.
• Positive attitude.
• Listening - Practicing active listening by understanding our clients' needs and demonstrating that you genuinely care for them will also help you build a rapport.
• Problem solving.
• CRM and ERP experience.
• Good MS Office suite knowledge – Word, Excel, Power Point, Outlook.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong attention to details.
• Previous experience in lighting industry considered a plus.

Omnify’s Core Values

• Create Solutions...with deep understanding of the challenges our customers face, lead with quality to provide the right solution the first time. Through establishing an empowered team, we strive to provide the authority and freedom to achieve goals.
• Be Customer Centric - Build Systems to make interacting with us EFFORTLESS.
• Less is More - Less time, less money - in many cases Less is More.
• Be a Teammate - Communicate honestly, respectfully, and candidly with No BS
• Have a Growth Mindset - For the company to grow we all need to individually grow. Be curious. Encourage educated risks and reward success.