Continuous Improvement/ISO Coordinator | Gerrie Electric Wholesale Ltd.
Gerrie Electric is one of the largest independent electrical distributors, with 26 key Ontario locations and over 450 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a recognized as Platinum Club level of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.
Culture
Our core purpose is passionately helping customers be more successful by delivering exceptional experiences. We strive for an inspiring culture and integrity in all that we do.
Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.
We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.
What you will be doing
Create, review, revise & communicate Quality Management Processes for Gerrie Electric.
QUALITY RECORD MAINTENANCE
Maintain the Quality Records including Branch Inspections, Staff Meeting Minutes, ISO Internal Audit
Records, Audit Schedules and Questions, CA/PA/CC Meeting Minutes, Management Review.
Create/write and maintain the Procedure, Policy, and Quality Manuals, with approval from the EVP Operations, and/or Co-President &CEO and/or CFO, Directors, and to issue them in a controlled manner which is accessible and understandable to all employees.
HR Sections of the Policy Manual changes must be initiated by the Director of HR or Executive.
OPERATIONAL, TECHNOLOGIES AND ERP SUPPORT
Full competencies on all writing and enhancing operating procedures, lean mapping processes, process flow development & mapping, policies, & forms and work instructions.
Handling incoming staff inquiries and troubleshooting, problem solving, testing, for operating procedures of the company ERP system.
Support staff on implementation of new technology tools for process enhancements (i.e. ERP system, RF guns, printers, Microsoft suite)
Management of new documentation, testing of ERP changes, enhancements and upgrades
Branch Renovations and new acquisitions: Floor plans (design locations as per procedures), bin location set up in the Location Master in JDE (with IT support for uploading), Inventory moves in JDE (with IT support) to ensure consistency in all locations.
ISO/ QUALITY CORDINATOR
Ensure the Quality System and Manual adequately reflects the requirements of the ISO guidelines and look for ways to improve our Quality System
Maintain and implement new standards as required of ISO Certification
Ensure the branches adhere to the Quality System and Manual including the use and control the Corrective Actions
Schedule and conduct internal audits and Branch Inspections and also manage the external audits, review findings, log and follow up on any identified non conformances and needs improvements, prepare and maintain summary reports and report out to Leadership
CUSTOMER INFORMATION REQUESTS
Respond in a timely manner to all ISO Surveys and Questionnaires.
Respond in a timely manner to requests, including but not limited to CUSMA, Conflict Minerals, REACH, RoHS
Log ISO registered customer complaints, work with staff to complete root cause, action plans.
TEAMWORK AND COLLABORATION
Create and maintain a team atmosphere and ensure employee concerns are resolved promptly.
COMMUNICATION
Communicate clearly and concisely both orally and in writing.
PERSONAL DEVELOPMENT
Participate in conferences, seminars, and other educational opportunities; reading professional publications; maintain and participate in professional networks to enhance your knowledge and skills.
Participate on committees and special projects as requested.
What you bring to the table
Bachelor’s degree or College Diploma in a related field.
Ability to analyze processes and recommend areas for continuous improvement.
5 Years experience as a lead ISO auditor and experience in managing external audits by a 3rd party.
Knowledge of and experience in Kaizen events and Lean 6 Sigma.
Strong operational acumen and support
Experience with Quality systems and manuals ensuring they adequately reflect the requirements of the ISO guidelines.
Previous distribution operations experience an asset.
Troubleshooting, problem solving, testing, procedures writing for company ERP experience.
Experience with adult learning/ adult learning principles.
Excellent knowledge of adult learning theories, learning designed and delivery, and capability development.
Previous ISO Certification Environment and responsibility.
Previous experience in managing External Audits by 3rd Party.
Previous management of maintenance of Quality Records ISO Auditor qualification
Collaborative and able to effectively liaise with various subject matter experts and clients.
Proven project management skills, with the ability to work under strict time and production deadlines while producing quality deliverables.
Strong time management, self-management.
Ability to create/write and maintain procedures, process flows, Policy Manual, Forms and Quality Manual in a consistent manner which is easy to read and understand.
Leadership skills to ensure that all ISO Standards as outlined by the Executive and/or Director of HR and Directors of Operations are realized.
Don't have all of these qualifications? Feel free to send in your resume, we can train you on what you need to know or there might be another role that fits better.
We believe in taking care of our people
Major medical + dental coverage for yourself and your dependents (flex plan options available)
Employee Assistance Program
Global travel coverage
Pension plan with contribution matching
Training, development, and career growth opportunities
Tuition re-imbursement program
Promote from within culture
A diverse and inclusive workplace
Caring and nurturing environment
Words that our employees use to describe us
Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful!
*Flexible interview options are available!