Technical Inside Sales, PAC

Who we are

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

What we offer

• Birthday off
• Health, dental, and employee assistance program benefits
• Annual profit-sharing
• Employee share ownership program (ESOP)
• RRSP matching after 1 year of employment
• Access to EBH University for personal & professional growth

Onsite work location

Located at #215- 9440 202nd Street Langley, BC V1M 4A6, this full-time permanent position offers a consistent Monday to Friday schedule ensuring 40 hours per week.

Why this role matters

We are currently seeking to fill a Technical Inside Sales role in our PAC division with a focus in Automation, and Controls product for our Divisional Office in Langley, BC. The Technical Inside Sales is responsible for building positive relationships with customers by generating accurate quotations and sales orders. Who works closely with Business Development to provide excellent customer service, prevent potential customer issues, and monitor ongoing projects. This role is important because it drives progress, achieves goals, and adds value, helping the company grow and stay competitive.

What to expect in the role

• Customer Service. You will receive a high level of quote requests, and inquiries from customers therefore having the ability to engage and build relationships in a meaningful and professional manner is vital.
• Team Work and Collaboration. You will be collaborating with vendors, manufacturers, and our internal staff at the Branch to provide expertise or for order processing.
• Solution-Oriented. You will be communicating with customers to determine appropriate solutions to troubleshooting, pricing, and product mix. This also includes vendor documentation and certifications.
• Technical Expertise. Demonstrated knowledge who enjoys hands-on work with process, instrumentation, automation, and controls.
• Problem Solver. You are an innovative problem solver that is flexible, adaptable and positive
• Continuous Improvement. You have a passion for excellence and continuous learning

Ideal candidate profile

• Diploma in a relevant technical specialty or equivalent experience
• Familiarity with the Siemens product line (PLCs and VFDs) is considered an asset; training will be provided.
• Customer service experience and strong communication skills (phone and email)
• Technical understanding of E.B. Horsman & Son products and services
• Intermediate MS Office skills with the ability to learn new software
• Ability to prioritize tasks, handle pressure, and maintain a positive attitude
• Strong competencies in negotiation, networking, relationship building, planning, organizing, problem-solving, and results orientation
• Ability to work inclusively, collaboratively, and respectfully
• Ability to meet time-sensitive deadlines and manage heavy workloads while staying detail-oriented despite interruptions
• Professional phone demeanor and ability to read fine print
• Willingness to travel for customer visits, supplier meetings, and training
• Ability to sit at a desk for extended periods
• Basic mathematical skills

Our Core Values: Celebrating the Past, Empowering the Future

Teamwork l Integrity l Continuous Improvement l Resilience l Empowered

Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note only candidates selected for an interview will be contacted.