Inside Sales Representative

Job Summary:

This position is responsible for servicing customer requirements, questions and concerns in a prompt and efficient manner while acting as a liaison between customers and/or agents and Beluce Canada. 

Responsibilities:

• Respond to calls/email from customers, distributors and outside sales personnel
• Receive, enter and generate customer orders in an efficient manner
• Provide accurate quotations, pricing and availability to customers as required
• Communicate technical information to customers, distributors, agents and end-users
• Confer with internal departments to supply customers with desired products as expeditiously as possible
• Process customer returns (RMA’s) and claims in a timely manner, when required
• Resolve customer complaints professionally and effectively
• Communicate with customers, distributors and agents in a professional and timely manner both verbally and written
• Provide backup assistance and coverage for other team members and reception
• Investigate details of issues for service calls and prepare necessary paperwork for Service Team
• Provide updates to customers/distributors pertaining to changes in open orders, as required
• Verify pricing prior to entering orders
• Update production with any changes to open orders
• Issue approval/record drawings when required

Academic/Education Requirements:

The ideal candidate will have High school diploma

Skills/Experience:

• High school diploma
• Ability to remain professional and courteous with customers at all times
• Excellent verbal and written communication skills