Job Title: Sales Support Specialist HellermannTyton Canada
Reports to: Director of Sales and Marketing
Location: Aurora, Ontario
Job Summary Reporting to the Director of Sales & Marketing, the Sales Support Specialist is a key part of HellermannTyton Canada’s sales growth and customer service excellence. The position entails managing the processes and systems related to servicing our customers and supporting our sales staff, facilitating sales growth and effectiveness of the field sales team. The role involves being the main point of contact for our distributors, end users and manufacturer's reps as an extension of the sales team to drive best in class customer service. Emphasis will be placed on processes and systems to enable effective and efficient sales and customer support.
Build and manage customer relationships remotely to leverage time of field-based Area Sales Managers and Agent Reps.
Provide superior customer support by identifying issues, devising solutions and taking ownership to successful closure.
Assist with weekly and monthly reporting requirements for the sales department.
Oversee, qualify and manage incoming inquiries and other marketing generated leads from various sources such as emails, phone inquiries, social media, company website, trade shows and events.
Promote HellermannTyton on Social Media and assist with marketing efforts.
Help to organize sales and marketing events with the sales team.
Liaison between sales, marketing, manufacturing, scheduling, quality and other departments to ensure customer’s needs are met and expectations are exceeded.
Address field sales and customer concerns and overcome technical and business challenges through effective triage, follow through, routing and tracking as appropriate.
Maintaining HellermannTyton's IATF16949/ISO9001 Quality and ISO14001 EMS certifications supporting all corporate policies, procedures and required documentation.
Quotations and other administrative tasks as required.
Special projects when assigned.
Strong relationship building and collaboration with customers and sales team.
Must have good decision-making skills and be a problem solver.
Ability to multitask and shift priorities to meet the needs of the sales team and our customers.
Able to identify business development opportunities, recommend strategic approaches, and collaborate on marketing and business development implementation efforts.
Assist with the execution of marketing and business development strategies, plans and projects, including tracking and follow-up of sales activities.
Ability to communicate efficiently and effectively on the phone, through email and face-to-face meetings.
Efficiency in timely follow-up.
Ability to make logical and appropriately deliberated business decisions calmly, independently and quickly within the scope of delegated authority even in situations of perceived conflicting priorities and objectives.
Able to understand and leverage selling skills, processes and systems.
Ambition to continuously learn and find new ways to add value, skills and abilities.
Open-minded and flexible to accept coaching in an open, non-defensive manner.
Qualifications (skills, knowledge, experience)
Bachelor's degree preferred, however In lieu of a degree, a combination of education and experience from which comparable knowledge and abilities can be acquired, may also be considered.
Minimum 3-5 years’ work experience in related role and industry or equivalent.
Demonstrated experience and ability to work collaboratively on a team and calmly and methodically address issues & opportunities.
Proficiency in Word, Excel, and PowerPoint.
Familiarity with JDE helpful.
Organized with the ability to manage time and priorities effectively. Ability to work well under pressure.
Excellent written and verbal communication skills. Good with math and numbers. Bilingual abilities a plus.
What we Offer
Matching RSP Plan
Health & Dental Benefits
Modern Work Environment
Educational Course Assistance