OVERVIEW
Cree Lighting a Company of IDEAL Industries is a market-leading innovator of LED lighting for indoor, outdoor and intelligent lighting applications that improve society and safeguard our planet. Additionally, our cutting-edge technology delivers reliable performance and value beyond light for office and industrial buildings, schools and universities, municipalities, automotive dealerships, healthcare facilities, and more!
SUMMARY OF POSITION
Reporting directly to the Director, Business Operations, the Project Coordinator is responsible for managing the entire scoping of work of the project from start to finish (order entry through completion). The Project Coordinator is the primary contact between Cree Lighting Canada and its distributors, end-users, and sales staff.
PRIMARY RESPONSIBILITIES:
- Process, schedule, and expedite incoming customer orders
- Receive, research, and respond to customer inquiries via email and phone.
- Inquiries include delivery dates, pricing, order changes/cancellations, quotations, service questions and general customer requests
- Follow up on order status and requests
- Communicate project updates to all required parties
- Review customer’s approval/submittal drawings for accuracy
- Compile documentation, records, written correspondence, and files pertinent to customer orders, approval drawings, etc.
- Perform limited troubleshooting such as ensuring parts ordered are complete
- Assist in problem solving
- Maintain basic familiarity with products, applications, pricing, warranties, sales policies, and procedures, etc.
- Maintain working relationships with supporting departments (such as Exception Resolution, Application Engineering, etc.) and Sales
- Liaise externally with sales agents, electrical distributors, and contractors regarding order specifics
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer
- Participate in departmental/team meetings and training programs
- Quality (E-mail and call monitoring scores) must meet or exceed department expectations
- Quality (E-mail and call monitoring scores) must meet or exceed department expectations
REQUIREMENTS:
- Detail oriented and accurate
- Effective written and verbal communication skills - Experience dealing directly with customers by telephone and email
- Strong follow up and organizational skills
- Basic knowledge of Microsoft Office Suite
- Familiarity with various EDI systems considered an asset, specifically Oracle
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to work independently and in a fast-paced environment.
- Ability to anticipate work needs and interact professionally with customers.
- Ability to communicate professionally with all levels within the business.
- Excellent organizational skills and attention to detail.