Customer Care Representative | Mersen Canada

Mersen is a global expert in electrical specialties and advanced materials for high-tech industries.  With more than 50 industrial sites and 16 R&D centers in 35 countries around the world, Mersen develops custom built solutions and delivers key products to its clients in order to meet the new technological challenges shaping tomorrow’s world.  For over 130 years, Mersen has focused tirelessly on innovation to accompany its clients and meet their needs. Be it in wind power, solar power, electronics, electric vehicles, aeronautics, space or countless or other sectors, wherever technology is progressing, you will always find a bit of Mersen.

Customer Care Representative

Position Type:    Permanent, Full Time

Department:     Customer Care

Reports to:       Customer Care Supervisor

Location:          Mississauga

Country:          Canada

Position Summary

Responsible for processing all incoming requests received by either phone or email from Customers and Reps.

• Respond to customer service requests such as delivery information, stock checks, additions, cancellations, expediting, order status, Return Material Authorizations and Credits
• Investigate discrepancies resulting from shipping or pricing errors.
• Assemble information and prepare reports as required
• Liase with other departments within the company
• Order/Data entry when required
• Prioritize customer demands constantly
• Filing of order and packing slips in appropriate electronic files
• Work with Customer Care Team to ensure that customers are answered in a timely fashion