Inside Sales/Customer Service Associate | Intralec Electrical Products Ltd

Intralec is a Manufacturers Sales Rep representing quality Suppliers in the Electrical Industry  

We are proud to have serviced the Ontario market since 1977

Inside Sales/Customer Service Associate

Main Responsibilities

Handle incoming/outgoing customer calls/emails (ticket system)
Process orders, inquiries and quotations
Promptly solve customer problems
Expedite orders and back orders
Handle returns due to product issues/warranty/order errors
Assist and support the outside sales team 
Back-up fellow team members as required
Attend product trainings and sales meetings when requested (some USA travel may be required)
Perform other duties as requested by management 

Qualifications

High School Degree or equivalent
3+ year Customer Service experience, preferably in the Electrical Industry
Excellent communication skills in English are essential
Ability to work independently and as part of a team
Provide a high level of customer service in a professional and courteous manner
Knowledge of Google Workspace and basic computer skills (will train on suppliers portals)
Ability to multitask
Attention to detail
Positive attitude and enthusiastic

Intralec Offers

Competitive Salary
Annual bonus based on company profit 
Extensive Health & Dental package for you and dependents
Training and development
Promote from within culture

Schedule

Monday - Friday 

8 am - 4 pm or 8:30 am - 4:30 pm

Work Location

In Person at office located in Mississauga