Product Specialist

Mersen Canada Toronto Inc.
Mississauga, Ontario

Product Specialist

6200 Kestrel Road, Mississauga, ON

Responsible for the support, generate quotations and rules for quotations for pricing to distributors through the Regional Sales and Reps.  Responsibilities also include modification/customization of Mersen panel products, product support and training, product line expansion & upgrades of product line processes to achieve strategic goals.


Principle Duties and Main Accountabilities

The Product Specialist is a position located within the Product Management department. The position reports to the Product Manager for Configurable Panels in support of panels, accessories, configuration tools, and services relating to the quotation, design, and sale of panel products.  The position is instrumental to the responsiveness to opportunities of systems and components being marketed to an existing opportunity.

 1.Specification, Project Pricing and Training:

-Review of specifications and select the appropriate components and equipment to meet the  

 specification.  Support and provide continuous improvement for this process. 

-Provide detailed, accurate and complete proposal of pricing and job scope to sales channel.

-Review feedback and revise quotation as the opportunity changes in scope, as necessary.


2.Product Support and Development:

 -Utilize, make recommendations, and train others to use the product configurator as needed.

-Assists the sales force at specifier and end user calls.

-Contribute to new product types, accessories, and application guides and marketing



3.Business Development and Marketing:

-Support sales through product, application, and process training.

-Metric monthly of quotations completed, win: loss ratio with revenue and profit number of

 changes to a quotation.

-Monitor and follow up on opportunities through Mersen personnel and through the sales

 channel to ensure the product is correctly specified.


4.  Extensive support of existing product lines needing customization to the customer’s requirements

5.  Manage the tactical aspects of reading one-line drawings and riser diagrams quoted and  


6.  Ability to handle daily customer inquiries for products with our competition specification provided

     and translates it to a Mersen equivalent product. 

7.  Maintain knowledge of the technical issues related to markets served by products.

8.  Assist sales and marketing with software tools – could include development and enhancements.

9.  Responsible for the coordination of all relevant reference material/technical information to field

     sales and customers.

10.Develop and maintain an up-to-date analysis of all pertinent competitive product activity for   

     assigned product lines.

11.Maintain knowledge of governing world certification standards for assigned products, i.e., UL, NEC, IEEE

Electrical Engineer or Engineering Technologist – B.S., Associates Degree or equivalent experience

Level position with 1-5 year’s experience and knowledge of industry.

Knowledge and experience in Electrical Industry preferred

Ability to be analytical; communication and Interpersonal skills; also need strong decision-making ability and assertiveness.

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