Bilingual Sales Support Specialist | Liteline Corporation

Bilingual Sales Support Specialist

Parlez-vous Français?  Are you bilingual and looking to grow your career with a dynamic sales team? Do you have a passion for problem solving and creative thinking?  Liteline needs someone like you!

With 40 years of dedicated Customer Service behind us we are expanding our Customer Service Team and are looking for enthusiastic, thoughtful, problem solvers to propel us into the future. If you enjoy a fast paced, never a dull moment kind of environment then this role might be for you!

A little about us …

Founded in 1979, Liteline Corporation is Canada’s leading and largest privately held lighting manufacturer. We specialize in LED lighting for North American residential and commercial markets. More specifically, we manufacture complete lines for architectural lighting, hospitality and retail verticals, office and commercial space, high rise residentials and more. Located in the vicinity of the high-tech hub in the Greater Toronto Area, Liteline operates a 160,000 sq. ft. office, manufacturing, and warehouse distribution facility. With over 130 employees, Liteline is poised for strategic growth for years to come!

Reporting directly to the Customer Service Manager and supported by a dedicated team of customer care professionals, the Bilingual Sales Support Specialist, will be responsible for:

• Addressing queries, complaints, and recommendations furnished by customers.
• Performing order entry and reverse entry processes
• Responding to and resolving customer requests including processing orders, requests for pricing, product availability, delivery, billing questions as well as returns and cancellations
• Emphasizing products features and benefits
• Collaborating with the Sales, Warehouse and Production teams to meet project deliverables
• Offering outstanding customer service in a client service environment
• Managing a high level of inbound calls and online inquiries from current and potential customers while maintaining a high level of customer care and professionalism at all times
• Investigating and troubleshoot customer service issues via telephone or email
• Performing other duties assigned

A little about you …

Our ideal candidate is someone who believes that quality of service is everything.  We are proud to provide the best possible customer experience at every point of contact.  As a member of our customer service team, you will share our passion to help our customers develop their business!  To succeed in this role, you should be an excellent communicator who is able to gain the trust of our customers and help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Here is what you need to join the team:

• Post secondary education
• Proven experience as a Customer Service preferably within Logistics or Supply Chain industry or equivalent service experience in a service-oriented function
• Must be fluent in English and French, both written and verbal.
• Passionate about lighting technology and applications
• Computer experience PC/on-line system; technical aptitude for computer programs, including inventory management and MS Office applications including Microsoft Word and Excel
• Excellent communication and problem-solving skills via in-person, phone, or chat
• Can multi-task with the best of them and are focused on exceeding customer expectations
• Patience when handling difficult cases
• Strong relational and influential skills, independent judgement, and ability to solve problems, positive attitude, and ability to prioritize your work
• Willingness to learn and able to adapt to a fast paced/changing environment
• Strong interpersonal skills, with the ability to relate with others with open mind, understanding, and objectively; and to resolve conflicts and proffer solutions to day-to-day challenges of the work

Why work with us:

• Competitive pay commensurate with qualifications and experience
• In-house training and all the support you need to succeed
• An opportunity to be part of an innovative, growing organization that supports learning and development
• Complete benefits plan after three months of service, including:  Comprehensive insurance (medical, dental and life)
• Partial company match on employee contributions towards company group RRSP

We would like to thank all candidates for applying, however only candidates selected for further consideration will be contacted.

We are an equal opportunity employer that values the unique skills and experiences of each of our candidates; recognizing that each prospective team member of Liteline may help turn our efforts into building a diverse and inclusive place to work, a reality.

We are committed to accommodating people with disabilities as part of our hiring process. Should you require accommodation(s) to participate at any point in the recruitment and selection process please contact our Human Resources department referencing the position title in the subject line and a member of our Human Resources team will be in touch with you as soon as possible.