Customer Service Representative (CSR) | Electrical Cable Supply Ltd (ECS)

Customer Service Representative (CSR) Richmond, B.C.

ECS Electrical Cable Supply Ltd. (ECS), established in 1984, is the largest independently owned distributor of electrical wire and cable products and solutions in Canada.  ECS is a leading provider of electrical wire and cable solutions with a focus on specialty markets.  Offering a diverse product portfolio, technical application solutions and value-added services, ECS attributes its success to understanding the unique needs of its customers.  ECS is proud to service the Canadian Market through its coast-to-coast locations & Global Markets through its Hub in the Dubai Free Zone.

ECS is a proud Platinum Member of Canada's Best Managed Companies and is ISO 9001:2015.

We currently have an outstanding opportunity in our Richmond location for a highly motivated team player as a Customer Service Representative to position and support Account Representatives to sell the ECS brand, products and services to the British Columbia marketplace.  This is an excellent opportunity for someone interested in learning about a career in selling into the wire and cable market!

ECS Core Values

• Hire and retain the most qualified individuals.
• Ensure continuous training for all employees.
• Create a safe, satisfying and rewarding environment for our employees by encouraging initiative, teamwork and pride in the achievement of our business objectives.
• Create consistent, sustainable and profitable growth through customer, vendor and employee relationships built on service excellence, honestly and integrity.
• Develop enhanced customer services throughout technological advancements.
• Continually search the globe for unique, innovative and progressive products to meet the evolving needs of our customers.
• Partner with the most qualified, reliable and consistent vendors.

The CSR supports the Sales team with customer service inquiries and administration functions.  Below are key functions that the CSR is responsible for in their role to support the Sales team.

Sales Support duties:

• Answer phones and respond to customer inquiries/assist with quotes
• Greet suppliers and customers when required
• Develop, review and document incoming opportunities and coordinate action with the Sales staff
• Coordinate, review and follow-up on sales activity with Outside Sales Representative
• Source non-stock material through Supplier Reference Guide and guidelines as wet out by the Branch Manager
• Submit feedback on lost sales due to no stock, customer changes that could affect min/max levels, large orders that take stock below min. etc.

Administration duties:

• Assist Branch Manager and Sales Representatives with administration support as required
• Control backorders, enter stock transfer requests and review sales orders daily
• Assist with physical count of company inventories
• Coordinate and execute quotes/sales orders
• Assist with assigned 'merchandising' or 'counter sales' duties as assigned

Job Requirements:

• 1-2 years of customer service interaction experience
• Preferred experience in MS Office or willingness to learn
• Exposure to Rubicon (or other ERP), or willingness to learn
• Basic cable and wire knowledge, or willingness to learn
• Demonstrate judgement, tact and diplomacy in dealing with internal and external customers
• Must be enthusiastic, have a positive attitude and has the ability to perform as a team player
• Good interpersonal/communication skills, adaptable and with problem-solving capabilities

ECS Offers:

• Competitive salary
• Extensive benefits program
• RRSP program