Services Technician | Electrozad Supply Company Limited

Services Technician

Electrozad Supply is the largest independently Canadian owned and operated electrical wholesale distributor in Southwestern Ontario. Founded over 65 years ago, Electrozad has over 125 employees in 5 locations. From products to complete project solutions, we provide customers with a convenient “one-stop-shop" total source for their automation and electrical needs. Our goal as “The House that Service Built” is to provide the highest standard of quality products, service, solutions, and support, to consistently meet the expectations of our customers. 

Summary

The Service Technician is responsible for providing on-site services that support Electrozad’s Services Portfolio with process and discrete manufacturing operations specifically related to evaluating a customer’s installed assets, storeroom assets, and safety compliance as well as starting up low voltage drives, and Energy Assessment activities. This position will collaborate directly with customers to deliver "hands-on" assessments and startup activities and conducts reviews with internal and external stakeholders to inform them of findings from evaluations and identify and prioritize recommendations to achieve their goals.

Competencies:

• Be able to articulate Electrozad’s Services value proposition and offerings including major vendors like Rockwell Automation, as well as other selected third-party or Electrozad Valued Services
• Ability to share constructive feedback in a commercially sensitive and productive way.
• Customer-centric; professionally represents company and self.
• Ability to work cross functionally and collaborate as a team with Electrozad/Vendors services teams.
• Ability to uncover customer needs that drive to desired outcomes and additional opportunities outside the scope of original engagement.
• Positions and proposes additional value-added services to compliment Electrozad’ s portfolio current, as well as leading development of other deliverable services.
• Must be able to speak with and effectively present information to internal employees (at all levels of the organization) and customers in one-on-one and group settings.
• Experience in the Industry, understanding processes and applications.
• Demonstrate core competency around Rockwell Automation products, software, and services.
• Understand and support the “Services-first” approach and the value of services.
• Strong analytical and decision-making abilities in resolving technical problems.
• Conduct safe work practices in an industrial environment including personal protective equipment (PPE)

Qualifications/ Requirements

• Associate of Science Degree in Engineering or Technology, or equivalent technological training (e.g., Instrumentation & Control Engineering Technology).
• Technology or related technology driven degree.
• 2+ years related experience of working with Industrial Control Systems including PLC, HMI/SCADA, plant historian, motor control, motion control, and  software (Rockwell or comparable platforms) in a plant environment, Strong Preference to Industrial Automation, Troubleshooting
• Experience assessing and mitigating risk in industrial settings.
• The ability to learn quickly, adapt to changing demands self-motivated, and work independently to work safely and independently with minimal supervision and lead or take initiative as well as being able to work well in a team-oriented environment.
• Must have excellent verbal and written communication skills, strong organizational skills.
• Hands on experience with commercially available technology such as Microsoft excel, word, etc.,
• Knowledge of maintenance practices, performance measures, maintenance systems and scheduling tools and techniques.
• Thorough understanding of electrical systems and components associated standards and electrical safety.
• Travel to customers within Windsor, Chatham, Sarnia, London Geography Required with Flexibility for Travel 75%-90%, with desired location of Residence in Windsor, Sarnia, Chatham.
• Must be open to requests for Overtime Service, Weekend work, which is occasional.
• Reliable Vehicle subject to reimbursement for business related expense, Valid G driver's license, and clean abstract and insurance required.
• Must be legally permitted to work in Canada, able to travel in the USA for training.
• Current confined space entry, first aid, WHMIS, fall protection, CSTS-09 and OSSA certifications an Asset.
• Adhere to distributor and customer safety requirements and programs.

Electrozad Supply is an equal opportunity employer offering an attractive salary and comprehensive benefits package. We wish to thank all applicants, however, please be advised that only those selected for an interview will be contacted. 

Electrozad is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Electrozad will make accommodations available to applicants with disabilities upon request during the recruitment process.