eCommerce Application Administrator


Graybar Canada
Halifax, Nova Scotia

Posted On: July 13, 2020

Make the move … Join the team at Graybar Canada!

Graybar Canada (a division of Graybar Electric and a Fortune 500 corporation) is a leader in the distribution of high quality electrical, automation and telecommunications products and provider of related supply chain management and logistics services. Graybar operates more than 250 distribution facilities throughout North America, with 30 branches across Canada.  As one of the world’s largest employee-owned companies, Graybar has the power and stability of a big corporation and the integrity and drive of a neighborhood business.

Graybar Canada currently has an exciting career opportunity available at our Head Office location in Halifax, NS  for a:

eCommerce Application Administrator

Graybar Canada offers a competitive compensation and benefits package including:

  • Health and Dental Benefits                
  • Life & AD&D Insurance                      
  • Employee Profit Sharing Program
  • Long Term Disability Benefits
  • Group RRSP Matching
  • Corporate Fitness Membership Program
  • Employee Share Purchase Program
  • Computer Purchase Plan
  • Tuition Reimbursement Program
  • Service Awards Program
  • Scholarship Program for Employee’s Children

The eCommerce Systems Administrator provides system administrative support with technical and functional day-to-day support of the eCommerce system, testing and deployment of system enhancements, including integrations with SX Enterprise (ERP), SalesForce, and other internal systems.

Job Duties

  • Lead efforts to maximize the utilities and features of our E-Commerce system
  • Main point of contact for systems-based end-user questions, problem solving, and troubleshooting
  • Establish the needs of internal users and monitor access and security by role
  • Gather pertinent information regarding updates, changes and maintenance from external vendors in order to proactively manage impacts to internal data processes and users
  • Provide notifications to internal users regarding changes and updates along with required training, knowledgebase material, etc.
  • Release management – investigating and project managing major releases to determine impacts and actions required for a smooth integration
  • Establishing and running required reports for various departments
  • Maintaining a history of all tracking and follow up with detailed issue logs that show root cause and resolution
  • Systems integration with SX.Enterprise, SalesForce, Ariba, etc.
  • Collaboration and support with internal departments to support systems utilization and understanding
  • Provide back-up and collaborative support for other business systems as assigned
  • Build strong relationships with external software vendors
  • Create knowledgebase articles, training material for internal users
  • Creating end-user guides and quick start documents to align with processes
  • Scheduling and delivering new user and refresher training for all users.
  • This position will assist with the periodic evaluation of the E-Commerce system disaster recovery plans & procedures.
  • Scripting (PowerShell, JavaScript, Python…)

Requirements

  • Diploma/Degree in Information Technology or equivalent experience (3 – 5 years)
  • Strong Project Management and advanced Excel skills
  • Excellent at prioritizing, multitasking and organizing
  • Excellent diagnostic and problem-solving skills
  • Knowledge of internet security and data privacy principles
  • In depth understanding of diverse computer systems and networks
  • Experience with troubleshooting and problem resolution
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