Inside Sales Representative | TECO-Westinghouse Motors

Inside Sales Representative (F/T – In person)

TECO-Westinghouse Motors is a leading supplier of Electric Motors and Controls Products, focusing on the manufacture and distribution of industrial electric motors and controls systems. We are dedicated to providing our customers with high quality products and exceptional service. We are an innovative and rewarding employer to work for, you will enjoy our corporate culture as well as customer service oriented and teamwork environment.

Our current growth demands have created the following career opportunity in either our Cambridge, Ontario or Lachine, Quebec office:

Inside Sales Representative (F/T – In person)

You are a highly organized individual with superior customer service skills. You take initiative in assisting our account managers to provide outstanding customer service through on-time inquiry completions, processing orders and expediting of information.

The role of Inside Sales support requires a high performance individual who excels at customer service. A high degree of self-motivation and commitment to excellence with help ensure success. Your time management skills are outstanding, you thrive in a busy environment and build productive and professional relationships.

As a central point of contact for the client as well as our Account Managers, you will be required to build and maintain excellent working relationships and work towards becoming a trusted advisor for our clients.

Primary Duties:

• Customer Interaction: Communicate with customers via phone and email to understand their needs, provide product information, and recommend suitable solutions.
• Sales Generation: Actively pursue sales opportunities with a focus on both new customer acquisition and maintaining strong relationships with existing customers.
• Quotation Management: Prepare and deliver timely, accurate quotations that align with customer requirements and company pricing strategies.
• Order Processing & Fulfillment:
• Manage the full sales cycle — from initial inquiry to order entry, coordination with operations, and confirmation of shipment or delivery.
• Check daily orders to confirm accurate shipment.
• Provide customers with timely updates on order status as required.
• Monitor and determine “hold status” in accordance with the Customer Service Hold Policy.
• Review and process customer change notices promptly and accurately.
• Inventory & Stock Support:
• Provide real-time quotes and inventory updates on stock products.
• Review and address the backorder report on a weekly basis.
• Confirm availability and lead times by checking current stock.
• Customer Support:
• Resolve customer issues efficiently while maintaining high service levels.
• Provide freight quotes when required.
• Create and update new shipping addresses as needed.
• Collaboration: Work closely with outside sales, applications engineering, operations, procurement and other departments to ensure alignment on customer needs and smooth project execution.
• CRM & ERP System Use: Maintain accurate records in Microsoft Dynamics CRM and our SAP ERP system, including customer profiles, quotes, order entry and activity tracking.
• Follow-Up & Reporting:
• Proactively follow up on outstanding quotes and open customer requests.
• Generate and share internal reports related to backorders, customer holds, or other key metrics as needed.
• Market Knowledge: Stay informed about company products, competitor offerings, industry trends, and customer preferences to provide informed support and recommendations.

What skills/education is required?

• Minimum of 2 years of experience in inside sales, customer service, or a related field within the motors, controls, or industrial products industry.
• Strong communication and interpersonal skills, with the ability to build and maintain strong customer relationships.
• Sales-oriented mindset with a focus on achieving targets and growing the customer base.
• Computer Literacy; Experience with Microsoft Office Suite (Outlook, Excel & Word)
• Experience with ERP systems and CRM software is preferred (SAP / MS Dynamics CRM).
• Ability to multitask and manage time effectively in a fast-paced environment.
• Willingness to learn and adapt to new challenges and opportunities.
• Problem solving skills with the ability to use initiative.
• Prior experience with Electric Motors and/or Controls is desirable, but not required.
• Bilingual in French/English would be an asset.

The successful candidate will be a motivated team player possessing a strong desire to succeed. Experience with Electric Motors, Controls and/or Industrial Sales is an advantage. A post secondary education in a related field and/or minimum 2 Years of experience in an Inside Sales environment and a bilingual candidate is preferable.

Position details:

Type of Position: Full-time – Monday to Friday 8:00 AM to 4:30 PM, In person role
Location: Cambridge, Ontario or Lachine, Quebec (either location is allowable)
Start Date: Immediately
Compensation: We offer a comprehensive remuneration package that includes; competitive salary, excellent benefits & wellness plan, performance plan, RRSP Contributions and a team environment.

You will report to the Stock Product Group Manager in our Edmonton, Alberta Office.

TECO-Westinghouse Motors (Canada) Inc. is an equal opportunity employer and accessible workplace. We are committed to building a team that represents a variety of backgrounds, viewpoints and skills.

We thank all applicants, however only those selected for an interview will be contacted.

Must be legally able to work in Canada, without sponsorship.

Apply to: Please send your resume and cover letter to: Michelle Orso at morso@tecowestinghouse.ca

We thank all applicants, however only those selected for an interview will be contacted.